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Posts Tagged ‘responsibility’

Watching

I was recently talking to a young executive in a large corporation who was frustrated with his boss.  His frustration centered around his perception of his boss’s indecisiveness, guidance, and commitment to a very important project.  He said, “I can’t believe the executive team doesn’t see what is going on.”  If you have been in business long enough, you no doubt have experienced this frustration.  Maybe not with your boss, but certainly with a coworker or fellow manager.

It has been my experience that in most situations the level above the young executive, and all those impacted by the project, know what he is dealing with.  So, they are all watching.  Not only the progress of the project, but also how he is managing himself in a difficult situation.  Early in my career I was made an assistant manager of a department where the department manager had his issues.  I had to learn how to effectively manage the department in spite of the challenges.  It was only much later that I learned the Vice President of the division knew the situation and was watching/hoping I could get the department back on track.  I did, but it was frustrating because I didn’t think people knew how bad it was.  I never forgot this.

However, I don’t believe that above example is the norm; it happens but not often.  More often the frustrated young executive “believes” that their boss is disconnected when in fact, they are challenging the young executive to figure it out without a lot of hand-holding.  I have distributed responsibility and provided direction to many managers over the years.  I was crystal clear in what I needed but I wanted them to develop their own ideas and processes to carry out my direction.  Sometimes I knew that they had to deal with difficult people in order to be successful, but they had to figure it out. – Not only was I watching, in many cases, so was my boss.

One of my favorite sayings I tell young managers is that “You have to be able to sit at a table with Mother Teresa on your left and Attila the Hun on your right, and still carry out your direction/responsibilities.” – Remember, they are watching.

 

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grandad-71012_1280

It was another warm summer night as we walked the quiet streets of this small river town. For as many years as I can remember, this was a common occurrence for my Grandfather and me.  We passed neighbors, shop owners, friends, and others simply outside enjoying the summer evenings.

What I learned at that early age were the “standards” that existed for human interaction.  Standards that I would later learn had a lot to do with the return of the Greatest Generation from WWII.  Simply, respect (people and property), decency, courtesy, fairness, generosity, and responsibility.  These were never spoken of as standards, they were exhibited in everyday behavior.  Simply put, they were expected.  If you violated one of these, you stood out. – I had my share of standing out.

Over the years, we have wandered to a new place.  A place that I question as being good for society in general.   You don’t have to look far to see what I am talking about.  Watch a news channel or talk show.  Go to a sporting event (watch adults scream obscenities).  Go to a sale at a large department store.  Take an airplane flight.  Drive down a freeway (how about I-95 in Washington D.C.).  This list goes on.

We have become more of a ‘what is in it for me,’ my needs are more important than yours,’ and ‘in your face’ society.  Don’t get me wrong, it is not everyone.  However, it has become common enough to be easily observable.  To the point, that someone exhibiting exceptionally good standards stands out.  Just the opposite of what it was like when I was growing up.

I don’t know where this is going to end up, but it bothers me.   Hopefully, over the next several decades we will wander back to better standards of behavior.  If we don’t, we become less of a ‘society.’

 

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